General (2)

How do I apply for a water connection?

It’s easy to apply for water connection all you need is the following


  • ID photocopy
  • PIN No photocopy,
  • Plot Number,
  • Postal Address
  • Mobile phone number
  • Filling and Signing Water & Sewerage Services Agreement Form
  • Connection Fee Kshs. 5,000
  • Water Deposit fee
  • Purchase of connection

I paid my water bill yet my water supply got disconnected. Why?

In most cases the causes for this problem is failure to pay your water bills promptly, by the due dates that are clearly marked on the monthly water bills.

If the bill’s due date passes without any payment made by then, an account is liable for disconnection at any time.


Proposed increase in Water Tariff Structure for 2016/17 to 2018/19

Download Thiwasco Tariff for consultation (pdf)

Download Thiwasco Tariff for consultation (Excel)

MPESA Payment

To Pay using M-PESA do the following:-

  1. Select Safaricom icon on your Phone
  2. Select Mpesa and press Pay Bill
  3. Enter our business No. 860100
  4. Enter your water account No.
  5. Enter Amount you wish to pay
  6. Enter your PIN and send

Staff Email