The customer fills in an application form and attaches the following documents: copies of an ID / Passport, Pin certificate/Certificate of Incorporation, Copy of Lease Agreement /Tenancy Agreement/ Title Deed. The customers are requested to get the application forms form our website or visit our offices.
To access a comprehensive list of connection costs and materials information click on the link https://www.thikawater.co.ke/kenya-gazette-approved-water-tariff/
It takes 4 working days upon submitting a duly filled application form, payment of required charges and purchase of required materials.
Reduced water levels from the water catchment areas, the demand for water is higher than what the company is able to produce with the current infrastructure and due to rapid population and development growth in the last one decade the company has a water rationing programme that enables you to plan for the availability of water in the area of residence.
Customers can either walk in, call through 0720418444 or 0701053637, email through info@thikawater.co.ke
We address complaints within 7 working days.
MPESA: LIPA NA MPESA PAYBILL 860100 ACCOUNT NO: THIWASCO WATER ACCOUNT NO
EQUITY BANK/AGENT ACCOUNT NO. 0090294392028
LIPA NA EQUITEL PAYBILL 860111 ACCOUNT NO: THIWASCO WATER ACCOUNT NO
You will pay the outstanding bill plus re-connection fee and call our customer care through 0720418444 or 0701053637 or visit our service centers.
THIWASCO is committed to ensuring that you are reconnected within 24 hours after paying the required amount.
- Reconnection at the meter point is 1000
- Reconnection at the mains is 5000 and double deposit
The company promises to continuously repair all bursts and leaks within 48hours of reporting.
Yes, the water is treated as per the standards of the World Health Organization, Kenya Bureau Standards (KEBS), Water Services Regulatory Board (WASREB) and ISO 9001:2008 and certified it fit for human consumption
Sewer charges is 75% of total water billed
The link between cost and price is the meter reading. After a meter reading, Billing is based on approved tariff by our Regulator.
This happens when no reading is captured due to lack of access to the meter, faulty meters.
You should report to the Company and it will be replaced free of charge. However, customers will be required to pay for replacement of meters that have been tampered or stolen.
Corruption is a two-way activity: there must be a willing giver and a willing receiver. To fight corruption, customers are asked to report employees demanding bribes to 0732021531 or 0707532030
