Quality Policy

Thika Water and Sewerage Company Limited is committed to consistently deliver safe water and sewerage services and manage projects that support the growth of water and sewerage services infrastructure to satisfy the needs and expectations of the customers.
THIWASCO shall comply with all applicable requirements and continually improve the effectiveness of the Quality Management System in accordance with ISO 9001: 2015 Standard
This shall be achieved by:

• Establishing a strategic plan that guides the organization’s direction
• Establishing periodic performance contracts that shall further be cascaded as quality objectives at relevant functions, levels and processes within the organization.
• Meeting applicable statutory, regulatory and customer requirements.
• Continually improving the established quality management through internal audits and management reviews