Data Protection and Privacy Statement
At Thika Water and Sewerage Company Limited, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Statement outlines how we collect, use, and protect your personal data in compliance with the Kenya Data Protection Act, 2019.
- Collection of Personal Data
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number, and postal address.
- Account Information: Username, password, and other login credentials.
- Transactional Information: Details related to your transactions or interactions with our services.
- Device Information: IP address, browser type, and cookies for website analytics and user experience improvements.
- How We Use Your Data
We collect and use your personal data for the following purposes:
- To provide and manage our services.
- To communicate with you regarding updates, promotions, and important information about our services.
- To personalize user experience on our website and improve service delivery.
- For legal and regulatory compliance with local laws and authorities.
- To process payments and manage transactions.
- Legal Basis for Processing Data
We process personal data based on the following legal grounds:
- Consent: When you provide explicit consent for specific data uses.
- Performance of a Contract: When data processing is necessary for providing the services, you have requested.
- Legitimate Interest: When processing is necessary for our legitimate interests, such as improving our services, provided it does not override your rights.
- Data Sharing and Disclosure
We do not share your personal data with third parties unless:
- You have provided explicit consent.
- It is required by law or in response to legal requests by government authorities.
- We work with trusted service providers who help us manage our business operations (e.g., payment processors, IT service providers), under strict confidentiality and data protection agreements.
- Data Security
We take all reasonable steps to protect your personal data from unauthorized access, alteration, or disclosure. We use security measures such as:
- Encryption: To protect sensitive data during transmission.
- Access Control: Only authorized personnel can access personal data.
- Regular Security Audits: To ensure compliance with industry standards.
- Data Retention
We retain your personal data for as long as it is necessary to fulfill the purposes outlined in this statement, or as required by law. When data is no longer required, we will securely delete or anonymize it.
- Your Rights
Under the Kenya Data Protection Act, 2019, you have the following rights:
- Right to Access: Request access to the personal data we hold about you.
- Right to Correction: Request corrections to inaccurate or incomplete data.
- Right to Deletion: Request the deletion of your data when it is no longer necessary for the purposes for which it was collected.
- Right to Withdraw Consent: Withdraw your consent to data processing at any time, where applicable.
- Right to Data Portability: Request the transfer of your data to another service provider.
To exercise any of these rights, please contact us at [Insert Contact Details].
- Cookies and Tracking Technologies
Our website uses cookies to enhance your user experience, analyze website traffic, and for targeted advertising. By using our website, you consent to our use of cookies in accordance with our Cookie Policy.
- Changes to this Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
- Contact Information
If you have any questions or concerns about this Privacy Statement or our data protection practices, please contact us at:
Email: info@thikawater.co.ke
Phone:+254720418444
Address: Along Haileselasie Road,Thika
